Returns & exchanges

Please contact us at info@frankharvey.co.za within 14 days of receiving your order before returning an item. Items must be unused, in their original condition and packaging, with proof of purchase.

Return transport for a change of mind is the customer’s responsibility. If an item arrives damaged, defective or incorrect, please contact us promptly with your order number and clear photographs so we can assist.

Approved refunds are issued to the original payment method after the returned item has been received and inspected. This does not limit rights available under South African consumer law.